AH
Alicia H

1 reviews | Active since Jan 2019

14 May 2019, 17:55

Dreadful - No payment for a basic necessity

Until today, I have been very pleased with Discovery. I few weeks ago I went for a Pap Smear - a basic thing every woman over the age of 25 years should do ONCE A YEAR - not once every three years you dumb people at Discovery! I thought Discovery would award me for taking care of myself and for being proactive! I also thought they would pay for the visit, at least in part - I was wrong. It seems looking after yourself is something you need to pay for by yourself! Bad service Discovery! I can visit the GP as many times as I like for a mere R50.00, but I can't visit the Gynaecologist even once without paying the full amount.

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Replies (3)
Discovery Health
Discovery Health's reply15 May 2019, 07:41
Official
Dear AHart

Your concerns are important to us. We will contact you as soon as possible to answer your comments. 
Kind regards 

Discovery Health Servicing Team 




Best regards,

Discovery Health
Discovery Health's reply16 May 2019, 12:39
Official
Dear AHart

We have been in touch with you to answer your comments.
Regards 
Discovery Health Servicing Team 

Best regards,

AH
Alicia H's update06 Jun 2019, 13:59
Reviewer Update
Dear Discovery

Yes, you have been in touch with me and your agent promised to sort out my issue. To date, no feedback on the matter and nothing has changed. Pathetic.