DS
Dandy S

1 reviews | Active since Mar 2009

19 Dec 2017, 11:39

Downgraded benefits

We are on the Coastal Saver plan where I used to get a yearly mammogram. This has now been made only every second year. I submitted a letter and motivation from my doctor as to why I should have one in January (15 months since last one) but Discovery say I have to wait the full 24 months. I think this is one of the worst decisions Discovery have made - giving us less benefits and we pay more every year. Plus we have to wait a full 24 months - cannot even be in a calender year. Very sad support from what used to be a good medical aid.

0
Replies (2)
Discovery Health
Discovery Health's reply19 Dec 2017, 11:45
Official

Dear please

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply21 Dec 2017, 12:19
Official

Dear please

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team