Double Standards

<p>I had a terrible experience with the Discovery call centre this morning. My daughter has to go to hospital for a procedure. When i phoned to get authorization the call centre agent told me that my GP is not authorized to admit her to hospital. I spent 35 minutes on the phone with them but no joy....</p> <p>They just told me to contact my GP. My problem is this. I have been going to this GP for the last 15+ years and most of my family has been atmitted to hospital by him. Including my wife earlier in this year.</p> <p>Discovery keeps on complaining about rising medical costs. But they force us as paying customers to push up the cost. I have to go to a specialist to get something removed from my daughters foot. So that means I have to try and get a specialist appointment, Then pay that fee. Then let him opperate on her for probably 3 times what the GP would charge. And all this at the end of the year. What is the chance of getting that sorted out now???</p> <p> </p> <p>Why did Discovery not contact me as their customer to tell me that i cannot use my GP any more. They are happy with the R12000 plus rand that they get from me every month. But i cannot get a simple procedure done and save them a lot of money.</p> <p> </p> <p>When i asked to talk to someone who can assist me. The agent told me to talk to my doctor. There is nobody at Discovery who can help me.</p> <p>Great.. What now??</p>