Double premium issue not fixed, medical aid not cancelled as requested

Second complaint on the same issue.

Discovery increased my mothers income bracket without any notification and debited R 5800 from her account in Jan. She complained about this, reverses the debit order and requested the medical aid to fix this or cancel her medical aid. Emails with her proof of income were sent to various discovery emails.

To date, nothing has been done. Instead they keep sending her messages that she owes them R 5800. They did not fix the subscription like they said they would, and they keep requesting her to submit various documents of the discovery app. She’s a pensioner and doesn’t know how to use an app.

I guess Duscovery will be debiting her again even after all the trouble? Two weeks later and nothing has taken place. The call centre is also not helpful.

What does a person have to do to cancel products with Discovwry? They don’t action emails, call centre is unavailable or they just disconnect, they always make empty promises