SM
S'fiso Maphanga

1 reviews | Active since Oct 2015

05 Jun 2018, 10:53

Double Payments made to me

Good Morning

I joined a company recently, this required me to have a medical aid. It was a no brainer for as soon as I learned that discovery was one of the Medical Aid I cold join. I was excited to this as I know that Discovery is the best, has the best service. I also activated my Discovery Vitality. So I filled my forms and signed and sent them through. A week later I got my confirmation email and sms. Then I realised my Vitality was not active. I went to the website and left a massage. Then I sent a mail to the HR. Got a call from a young lady. We spoke and we agreed that I will wait for the responds from my HR. Got my payslip and my Vitality showed that it has been deducted. On the 1st of June got a surprise. Vitality debited my account. Logged a complaint got a reference still waiting for the outcome Your reference number ********** 042. As I'm busy typing this review I get a mail saying I should consult my employer on this Issue. I sent though my payslip showing that my vitality has deducted twice and you still don't want to refund me my money. Fine. This is my conclusion. I will give discovery till the end till 2pm today or I will reversed this Unauthorized debit. This means this girl activated this on my account without my authority.

0
Replies (5)
Discovery Health
Discovery Health's reply05 Jun 2018, 11:02
Official

Dear sssmaphanga

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

SM
S'fiso Maphanga's update05 Jun 2018, 11:05
Reviewer Update
I will give you till 2pm to get back to me.
Discovery Health
Discovery Health's reply07 Jun 2018, 11:40
Official

Dear sssmaphanga

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

SM
S'fiso Maphanga's update11 Jun 2018, 10:20
Reviewer Update
Good Morning I have given Discovery more than enough time to refund me. I am calling my bank and reversing this funds. I will do it at 11am.
Discovery Health
Discovery Health's reply13 Jun 2018, 12:54
Official

Dear sssmaphanga

We have contacted you with a resolution to your issues.

Regards
Discovery Health Servicing Team