1 reviews | Active since Oct 2015
Double Payments made to me
Good Morning
I joined a company recently, this required me to have a medical aid. It was a no brainer for as soon as I learned that discovery was one of the Medical Aid I cold join. I was excited to this as I know that Discovery is the best, has the best service. I also activated my Discovery Vitality. So I filled my forms and signed and sent them through. A week later I got my confirmation email and sms. Then I realised my Vitality was not active. I went to the website and left a massage. Then I sent a mail to the HR. Got a call from a young lady. We spoke and we agreed that I will wait for the responds from my HR. Got my payslip and my Vitality showed that it has been deducted. On the 1st of June got a surprise. Vitality debited my account. Logged a complaint got a reference still waiting for the outcome Your reference number ********** 042. As I'm busy typing this review I get a mail saying I should consult my employer on this Issue. I sent though my payslip showing that my vitality has deducted twice and you still don't want to refund me my money. Fine. This is my conclusion. I will give discovery till the end till 2pm today or I will reversed this Unauthorized debit. This means this girl activated this on my account without my authority.
Dear sssmaphanga
We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.
Regards
Discovery Health Servicing Team
Dear sssmaphanga
We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.
Regards
Discovery Health Servicing Team
Dear sssmaphanga
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Dear sssmaphanga
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Dear sssmaphanga
We have contacted you with a resolution to your issues.
Regards
Discovery Health Servicing Team
Dear sssmaphanga
We have contacted you with a resolution to your issues.
Regards
Discovery Health Servicing Team
