ES
Eben S
1 reviews | Active since Sept 2013
01 Apr 2016, 22:08
DOUBLE DEDUCTION ON VERY FIRST DEBIT ORDER
I joined Discovery Health this month, from the 1st of April 2016, and they already went today and deducted double my monthly premium!!!! This is shocking service to say the least, especialy with new clients, and definately doesn't give me much confidence in Discovery Health right from the start!!!
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Discovery Health's replyOfficial
05 Apr 2016, 17:22Hello ebensmit,
Thank you for your comment.
We are truly sorry for the manner in which your query was handled. We have received all documentation from you and have changed the commencement date of your policy, from 01/03/2016 to 01/04/2016. We have also initiated the refund which will be processed within 7 working days.
Should you require any further assistance, please feel free to contact us directly on ***.
Regards
Norman
Thank you for your comment.
We are truly sorry for the manner in which your query was handled. We have received all documentation from you and have changed the commencement date of your policy, from 01/03/2016 to 01/04/2016. We have also initiated the refund which will be processed within 7 working days.
Should you require any further assistance, please feel free to contact us directly on ***.
Regards
Norman
Discovery Health's reply05 Apr 2016, 17:22
Official
Hello ebensmit,
Thank you for your comment.
We are truly sorry for the manner in which your query was handled. We have received all documentation from you and have changed the commencement date of your policy, from 01/03/2016 to 01/04/2016. We have also initiated the refund which will be processed within 7 working days.
Should you require any further assistance, please feel free to contact us directly on ***.
Regards
Norman
Thank you for your comment.
We are truly sorry for the manner in which your query was handled. We have received all documentation from you and have changed the commencement date of your policy, from 01/03/2016 to 01/04/2016. We have also initiated the refund which will be processed within 7 working days.
Should you require any further assistance, please feel free to contact us directly on ***.
Regards
Norman