1 reviews | Active since May 2017

06 Jun 2017, 10:20

Double deduction

<p>My monthly premium was double deducted this month. After enquiring I got an email sying that it was because the premium wasn't deducted last month. I don't see why this is my problem and why it was deducted without consulting me first. i did not budget for this at all. i have responded to the mail and 3 days later still no answer from Discovery..</p>

0
Replies (4)
Discovery Health
Discovery Health's reply06 Jun 2017, 11:28
Official

Dear joerg-yogi-naenny

We received your message and we are looking into the matter.

Regards
Discovery Health Servicing Team

's update06 Jun 2017, 13:14
Reviewer Update

I have now tried contacting you on various platforms and still have had no feedback apart from same as above.. Looking into the matter...

Discovery Health
Discovery Health's reply08 Jun 2017, 11:44
Official

Dear joerg-yogi-naenny

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

's update08 Jun 2017, 11:45
Reviewer Update

The issue has now been resolved, thank you!