KE
Khalid E

1 reviews | Active since Feb 2012

02 Jun 2016, 07:00

Double Debit without notification

<p>So My wife and i just had this Beautiful little boy 26 April. Today, they seemed to decide to Double debit WITHOUT NOTIFIYING ME IN ADVANCE!!!!. my wife is the main member and Son was added as a dependant. Im not on the plan since i have mine with work but My details are all over the Payment information but they refuse to tell me why they double debited.</p> <p>That is poor service to be honest. Monthly Planning is thrown out by a week because of this inconvenience.</p> <p>Discovery should be Notifying their Clients prior to them getting a shock of their lives!!!!</p> <p> </p> <p>Not happy</p>

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Replies (1)
Discovery Health
Discovery Health's reply02 Jun 2016, 12:18
Official

Hi Khalid

We saw your comment and understand your frustration.

Due to the Protection of Personal Information Act, the Scheme is unable to provide you with any information on the membership unless we receive written confirmation from the main member. I can confirm that we are currently investigating your query and will provide feedback to the relevant parties.

Regards

Discovery Health Servicing Team