Double Debit Order - Suspended/Stopped membership

Lets start by saying... The incompetence and the manner this has been dealt with is unacceptable!!!

I had a double debit order go off and was never advised if my debit orders will be paid in arrears or paid in advance. I moved to my own membership the beginning of January and I'm on the point that I want to cancel my membership already with you!

Monday 8 Feb I got a notification that says my membership has been Suspended due to non-payment. I logged into my account and saw there is 2 x monthly premiums outstanding. Obviously I do not have such funds available.

Monday morning I was in contact with one of your agents, he was okay to deal with even though you as Discovery wanted me to end up in hospital due to having cardiac arrest or a stroke because I was past the point of being Livid.

When I told the consultant that no one advised me about how the payment works, he said it's impossible and I said "Prove it" and he went silent after that. He kept me posted during that day and the next time I heard from Discovery was on Thursday the 11th.

Someone called me that morning (11Feb) to tell me that my premiums can debited in arrears but I will have to make a premium payment now to reactivate my membership. I made the payment immediately and emailed the Proof of Payment to them as requested.

The morning of Friday the 12th of Feb, I received an notification on my Discovery app that says my new digital cards are available and later that afternoon Surprise, Surprise... I got a notification that says that my membership has been STOPPED!!!

I swear NHS will be more competent than what you are!!!

With a miracle someone was able to get hold of certain managers late Friday afternoon and got my membership reactivated. I heard that the problem was at the accounts department who never did their job.

How does it take a week to sort a problem like this out? If it wasn't for the person that helped me late Friday afternoon, I still would have probably been without cover. Why do you not provide feedback and communication to your members? My last communication received from you was Friday afternoon to say my account has been stopped. Maybe you should remember that all your members are important. Maybe if I was a "VIP" member it would have been sorted out in a few minutes and not a week. Maybe instead of wasting so much money on staff presents and days out, TRAIN your staff or employ COMPETENT people. There's 100's of people that need work and that will do the job right!!!

I'm at the point to make it a life goal to advice people against Discovery, even if it only reaches one person because no member should have to deal with encounters and issues like this!

I know this message will probably fall on deaf ears but I can hope, can't I