RT
Rodney T
1 reviews | Active since Oct 2015
02 Oct 2015, 10:19
Double Debit of Premiums
Discovery Health has taken the liberty of double debiting my premiums from two different accounts. They have made no attempt to inform their clients regarding this and it is only through my own investigation that I discovered this situation.<br> <br> they also have not offered any reimbur*****t of premium, and actually cannot provide any information regarding this occurrence.
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Discovery Health's replyOfficial
08 Oct 2015, 10:07Hello trivangalo,
Thank you for your comment.
It's clear we didn't uphold our high levels of service and you were adversely affected by our mistake. I understand the inconvenience our error has caused you and apologise for this.
We are working hard to reverse this error and to ensure you do not incur any costs because of our mistake. Importantly we will find out exactly what happened so we can avoid this happening again.
Regards
Jashvir
Thank you for your comment.
It's clear we didn't uphold our high levels of service and you were adversely affected by our mistake. I understand the inconvenience our error has caused you and apologise for this.
We are working hard to reverse this error and to ensure you do not incur any costs because of our mistake. Importantly we will find out exactly what happened so we can avoid this happening again.
Regards
Jashvir
Discovery Health's reply08 Oct 2015, 10:07
Official
Hello trivangalo,
Thank you for your comment.
It's clear we didn't uphold our high levels of service and you were adversely affected by our mistake. I understand the inconvenience our error has caused you and apologise for this.
We are working hard to reverse this error and to ensure you do not incur any costs because of our mistake. Importantly we will find out exactly what happened so we can avoid this happening again.
Regards
Jashvir
Thank you for your comment.
It's clear we didn't uphold our high levels of service and you were adversely affected by our mistake. I understand the inconvenience our error has caused you and apologise for this.
We are working hard to reverse this error and to ensure you do not incur any costs because of our mistake. Importantly we will find out exactly what happened so we can avoid this happening again.
Regards
Jashvir