Double Debit in December!!

<p>I downgraded my Medical Aid Scheme in November and was told that it would be effective from 1 December 2016. This month, Discovery took both my old medical aid rate and my downgrded rate off my account. I have asked them to credit the old medical aid rate which they were not meant to take in the first place. I have made many phone calls and nothing has happened as yet. I would like the CEO to contact me or else i will take my services elsewhere. This is not okay!</p>