Double Charged with no free months as promised

Item: Discovery Health
Rating: 1
Author: Victoria R

Was biller R798 recently, spoke to a live agent who told argued I signed up in May when my date on the form states it starts from 1 June. I also was supposed to get 3 months free and pay R399 for 2 people. I'm horrified with the service received via live chat agents and call center. It be nice to receive a call from a senior who values customer service to rectify this issue.

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

26 Jul 2023, 06:35

Dear Victoria R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply26 Jul 2023, 06:35

Official

Dear Victoria R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

28 Jul 2023, 08:02

Dear Victoria R

We have been unable to reach you telephonically. Please check your email for feedback.

Regards

Discovery Health Servicing Team

Discovery Health's reply28 Jul 2023, 08:02

Official

Dear Victoria R

We have been unable to reach you telephonically. Please check your email for feedback.

Regards

Discovery Health Servicing Team

Victoria R's updateReviewer Update

06 Aug 2023, 20:32

I don't have an email from you

Victoria R's update06 Aug 2023, 20:32

Reviewer Update