CL
Clint L

1 reviews | Active since May 2012

13 Aug 2018, 10:04

Double billing my account

Discovery is currently billing me for two medical aid accounts. Discovery are aware that my one medical aid account has ended, as they were the ones that ended the account and issued me with a new membership number for the other medical aid. Yet they continue to take money off my account, essentially double charging me. Discovery's current business practice is dishonest and quite frankly financially burdening my family and I. Their blatant disregard for procedure and due process is an abomination.

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Replies (2)
Discovery Health
Discovery Health's reply13 Aug 2018, 10:25
Official

Dear cleander

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply15 Aug 2018, 09:28
Official

Dear cleander

We have been in touch to answer your comments and have provided feedback in regards to your query.

Regards
Discovery Health Servicing Team