Double Billing

Last week I've e-mailed Discovery for assistance on a chronic medication query (needed for my health) after not receiving a response (till now) I logged a call on the website- still nothing besides the e-mail with my query number.. (Guess it's broken) I then tried to call them to listen to the voice prompt that did not have a selection for customer service. (8 minutes later) No Satisfaction. From Pillar to Post.... Passing on the bug...No response to the previous query - I now have a new query. Guess Nothings gonna happen to it. My now ex doctor (on Discovery network list) billed me for my consultation R329.00 and R329.00 for filling in a chronic form for Discovery (we need to do this every 6 months) As per Discovery the Doctor is allowed to do this for admin. I e-mailed Dr Mkize in Fourways to query this. HEREWITH HER RESPONSE: \we have happily closed your file