JM
Jonathan M
1 reviews | Active since Feb 2014
02 Jun 2015, 12:16
Double billed for adding dependant
My son was added to my account on the 19th May ,I have now been billed double for him for the month of May as well as June.However he was on an existing acc with Discovery and was just moved across to mine,They have already billed him for May on his previous membership.I have been waiting since 9 for a call back ,called again at 11 and was told I would receive a call back in 2 min , it is now 12:12.Shocking service.
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Discovery Health's replyOfficial
03 Jun 2015, 17:58Hello jonomorgan,
Thank you for your comment.
I investigated your query and confirmed that your dependant was added onto your membership effective 01/05/2015 therefore, we requested a double premium. We require the membership details on which he was previously covered to confirm the withdrawal date so that we can assist.
I sent you an email and await your response to assist further. Please feel free to contact me directly regarding this.
Regards
Rishana
Thank you for your comment.
I investigated your query and confirmed that your dependant was added onto your membership effective 01/05/2015 therefore, we requested a double premium. We require the membership details on which he was previously covered to confirm the withdrawal date so that we can assist.
I sent you an email and await your response to assist further. Please feel free to contact me directly regarding this.
Regards
Rishana
Discovery Health's reply03 Jun 2015, 17:58
Official
Hello jonomorgan,
Thank you for your comment.
I investigated your query and confirmed that your dependant was added onto your membership effective 01/05/2015 therefore, we requested a double premium. We require the membership details on which he was previously covered to confirm the withdrawal date so that we can assist.
I sent you an email and await your response to assist further. Please feel free to contact me directly regarding this.
Regards
Rishana
Thank you for your comment.
I investigated your query and confirmed that your dependant was added onto your membership effective 01/05/2015 therefore, we requested a double premium. We require the membership details on which he was previously covered to confirm the withdrawal date so that we can assist.
I sent you an email and await your response to assist further. Please feel free to contact me directly regarding this.
Regards
Rishana