double and triple charging

<p> My problem started when I changed plans with Discovery in December - somehow they managed to botch loading the new plan details with my Government Employer - so no deduction from my salary in January.<br />Then they *****ed up two attempts to pay manually.<br />Finally they managed to load the January deduction against my April salary.<br />In the mean time I had to cancel my Discovery Medical as the SMART PLAN they sold me on in December turned out to be anything but smart - I could only find one doctor in Centurion who was on the plan and none of the medication for diarieaa was covered - and changing plans is not allowed.<br />So these geniuses not only manage not to cancel my subscription at the end of May - they then manage to load the double deduction done in April as my new membership as well - so on my June salary I have a deduction for June which should not be there - that deduction is double the amount, and there is arrears doubled up backdated for two months!<br />The response after two weeks of speaking to Fatima Se**** and Raeesa Hassan? They can confirm something went wrong with the cancellation - but that is now fixed (why do I not believe that when my salaries section confirms that the deductions are loaded for July as well????) - but they can't do a refund or arrange for the reversal as they are still waiting for the money from the government.<br />In the mean time I am 10 000 rand in the red and I am supposed to patiently wait for them to do their journals. <br />Needless to say they have done nothing more than to tell me to be patient - now how am i supposed to be patient when I cannot pay my bond?? And given the levels of incompetence so far why would the problem be resolved?<br />At least they offered to send me confirmation of the cancellation - which i already have - just too bad I can't fill my tank with the letter, or pay my bond with the letter, or buy bread with the letter...<br />So what can I say about Discovery? Nothing positive - they have not responded to any mails in the last two days, they do not provide feedback, they make deductions they are not entitled to, their admin sucks and the product offered is worse!</p> <p> ********** 31</p>