DONT USE DISCOVERY IF YOU ARE LOOKING AFTER YOUR PARTENTS

If I could give a zero I would. I had a policy with discovery this year and due to finances had to remove myself, BUT I kept my mother on the policy with ME as the PAYER of the policy. Over a recorded line I was told I would get all price increases and policy information and would receive regular updates about financial changes as I pay for it and my mother is MY DEPENDENT!. In September my mother informed me the policy was going up, so I contacted them asking to cancel.

I was informed my mother was the only one who could do that.

Since October we have BOTH been emailing and calling.

I have been roadblocked by EVERY agent in Discovery to cancel and get info and a clear cancellation. I asked that they cancel and that November be the last debit date. My mom has now gotten all details telling her she will pay another premium for December as they debit in arrears. Yet on all the emails the following happened: 1 an incorrect policy cancellation confirmation was sent dated 2019. 2. I was asked for the policy number and my moms ID when it was in the subject line with reference numbers to the mails where my mom gave her ID. They were stalling when they had all the info. Discovery has stalled the whole of October and not answering their calls just to get another premium from me.

Listen if you are looking after your parents DO NOT PUT THEM ON DISCOVERY HEALTH because they will stall and make you jump through hoops and prevent you from accessing the data and info leaving it up to your dependent to flounder.

When a parent gives you access over a policy there is a reason for it!!!

This has been a disgusting experience. You get 100s of automated, impersonal emails. there is NO HUMANITY in this business. Trying to talk to an actual human is impossible!.

They are NOT healthcare professionals out to look after people. They are just looking after themselves financially.

I wanted to cancel in October but due to them blocking me from access to the policy that I was originally the main payer of and the main member of, I must now struggle financially another month.

My emails are being ignored when they have it on a recorded line and on emails that I AM THE POLICY ADMIN FOR MY MOM.

Cancel now and do not take money past November.