BP
Bianca P

1 reviews | Active since May 2016

08 Feb 2024, 09:45

Don’t use Discovery Health EVER

Discovery, you have really become the worst medical aid ever. I used to swear by using you but here we are again where you stuff people around. I moved from my own plan to being a dependent on my husband’s plan and now you impose a waiting period???? How????? When I’ve been with you all this time and was diagnosed under your policy. I honestly feel like you just don’t care but you want thousands from us each month. How can I pay so much money for a medical aid that I cannot even use???? I’m so over you. To anyone considering Discovery don’t bother! They also had a call recording stating I don’t owe them any money yet they still forcing me to pay it. They say the call recording means nothing. I’m done. We will be moving away end of the year. Good bye!!!!!

0
Replies (3)
Discovery Health
Discovery Health's reply09 Feb 2024, 08:59
Official
Dear Bianca P We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards Discovery Health Servicing Team
BP
Bianca P's update09 Feb 2024, 13:44
Reviewer Update
You’ve noted my concerns but you don’t care. No matter how I explain this and that it doesn’t make any sense you still insist this is the way it must be. Like I said. Worst. Medical Aid. EVER. your automated systems are useless. I’m now worse off because of you!!!!
Discovery Health
Discovery Health's reply19 Feb 2024, 13:56
Official
Dear Bianca P We have been in touch with you to answer your comments. Regards Discovery Health Servicing Team