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nigel B

1 reviews | Active since Oct 2020

25 Oct 2020, 18:04

DON'T USE DISCOVERY HEALTH!!! CHECK OUT FACEBOOK GROUP DEDICATED TO ALL THE PEOPLE SUFFERING DUE TO DISCOVERY HEALTH

Shocking customer service. I pay for a premium package - have been forced to pay in R14,000 due to Discovery getting it wrong. Admin totally wrong on my account, causing me forced to pay extra money incorrectly Taking credit for medication that I paid from my pocket - *****! Not reimbursing self payment gap - did you know they actually INCREASE your self payment gap? Too arrogant to even reply to my queries Check out the Facebook group that has been created just for Discovery health issues people are experiencing. It's shocking. I believe they are doing this to try and recover from COVID losses - ******* their clients! PLEASE do not listen to their BS! go to a smaller medical aid provider who actually cares!

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Replies (2)
Discovery Health
Discovery Health's reply26 Oct 2020, 07:44
Official
Dear nigel B

We received your complaint and we’re looking into the matter.

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply28 Oct 2020, 15:49
Official
Dear nigel B

We have responded to your query..

Regards 
Discovery Health Servicing Team