Dont use Discovery.

I cannot begin to express my frustration with the absolutely pathetic service my medical aid.

About 4 months ago I fell down stairs, was collected by the ambulance and taken to casulaties. The Dr immediately sent me for CT scans and X-Rays as it was very clear I had a severe concussion.

I was then informed that my medical aid had been suspended which was not the case and I received an email prior saying it had been reactivated once paid online.

The radiology department refused to assist because of the confusion and I had to make a payment of R10600 before they would touch me, regardless of the fact that I could barely walk from my concussion and that it was evident that I am on medical aid.

I have the invoice showing I had paid it.

Discovery needs a letter of motivation from the Dr who saw me to explain the case of emergency because I wasn't admitted and was "stabilised in casualties", in order for Discovery to consider my claim. Unfortunately the staff member at Disvovery who sold me this package didn't quite explain the amount of frustration and bad service I experience from them and this package sold to me.

I was told I needed to get 3 documents together and full out a PMB form which has been done and back and forth the last few months. I had to pay R400 in to get the casualty report and still there is a delay.

All emails are with the complains department, sentinel and PMB. PTA East has done everything required of them.