Don't trust them if you ever get a chronic illness. They won't pay for treatments.

My neurologist and I have been trying to get authorisation for a treatment for for the past 3 weeks. Discovery just uses delay tactics! Disappointed with their service, communication and commitment to it's customers. I have now had an allergic reaction to my current treatment, which wasn't working anymore anyway, hence the request for a new treatment. Discovery just keeps asking for more and more test results. If I continue on the current treatment I can died, if I don't get the new treatment I'll eventually be wheelchair bound. Like the case review board knows better than a practicing Professor of Neurology. I know I'm not on a top plan, but does that mean, I don't deserve treatment. Is this what it boils down to Discovery Health money. Seriously disappointed!