Don't treat me any less because I have ****erally) lost my voice

Two weeks ago only 1 item was dispensed from a multi-item script by Medxpress and delivered to Dischem for collection. Medxpress informed me on 24 August that that item was out of stock at Dischem but Medxpress will deliver to Dischem for me to collect. At the time I was very ill and had lost my voice so I did not follow up on the missing items until today.

Today I queried this with Medxpress, Oyama assisted me but she was not helpful, I felt she was rude and short with me as I have lost my voice so was not able to convey the problem audibly, and she kept me on hold in excess of half an hour while she investigated instead of offering to phone me back.

After investigation with Medxpress, she told me according to Medxpress all the items on the script had been delivered to Dischem. After further investigation with Dischem, she told me that all the items were dispensed to me. I am certain that the only item handed over to me by Dischem was the out of stock item, the remainder of the script is still outstanding.

Oyama essentially told me it is my fault that I did not query this problem within a week of the problem. I WAS VERY ILL AND I HAD LOST MY VOICE! I was trying to avoid the frustration and humiliation of dealing with a call centre while my voice is still gone, I was trying to avoid exactly what I experienced with Oyama today.