CB
Charmaine B

1 reviews | Active since Sept 2011

11 Jul 2018, 08:54

Don't put all your eggs in one basket - DISCOVERY!!!!

Vitality issue on my Discovery Medical Aid - logged this in May already and they have still not sorted this out.

I am paying for Vitality since May and they have not activated it with the result that I have had to pay full gym membership. Despite asking them to resolve this in May when I picked it up, it still has not been done and only way to resolve is to keep phoning and they keep escalating it (which takes 3 - 7 days) but this has been outstanding since May???? They keep saying it is a system error.

Perhaps one should reconsider when putting all your eggs in one basket (Healthcare, Insurance, Credit Card, Vitality Drive, etc).

0
Replies (2)
Discovery Health
Discovery Health's reply11 Jul 2018, 10:31
Official

Dear Charmaine.b

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.


Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply13 Jul 2018, 15:21
Official

Dear Charmaine.b

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team