PF
Peter F

1 reviews | Active since Jul 2011

20 May 2021, 12:11

Dont phone the Covid 19 help line.

Late yesterday afternoon I received a message to report for vaccination at Discovery Place at 08h00 this morning. On arrival I was asked if I had had any contact with someone with Covid 19 in the past 14 days. I rep**** that I had and was told that I would not be permitted to enter the building.

I do understand the concern. My problem is that no-one has yet been able to tell me what happens from here onwards. Must I reregister and if so with whom? Who can I call. The staff at the building didn't know anything. I made the fatal mistake of contacting the call centre which is a total waste of time. The person responding had to go off an ask someone else for every single question I asked.

When I eventually asked for a supervisor I was told they were all in a meeting. Surely if Discovery insists on appointing people with no training they should at the very least ensure that a supervisor is available to assist. Her best suggestion was to tell me to phone in again so that I got through to another person. She eventually promised that she would ensure that the supervisor phoned me back. I knew it would never happen.

Please could someone tell me what to do from here onwards.

0
Replies (2)
Discovery Health
Discovery Health's reply20 May 2021, 12:24
Official
DearPeter

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team

Discovery Health
Discovery Health's reply21 May 2021, 15:49
Official
Dear Peter

We’ve contacted you to discuss your concerns.

Regards Discovery Health Servicing Team