JP
Judy P

1 reviews | Active since Jul 2021

07 May 2022, 10:28

Don't insure with Discovery!

Discovery likes to take your money, but when you claim it's a tedious process & a back & forth process. Mine has been going on for 4 months & now they won't cover my scan. I had a mammogram was then recommended by the Radiologist & GP to have a scan 6 months later. Sent the claim & Radiologist letter, but then Discovery asked that I complete the online screening to possibly cover the scan. Unfortunately, this was now completed after the scan, so not covered, but if I go later this year, they will cover another scan or mammogram. I have been a client for several years, but there are better medical aids that still offer good value & care about the well-being of their customers. Discovery's become terrible to deal with!

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Replies (2)
Discovery Health
Discovery Health's reply09 May 2022, 08:10
Official
Dear Judy P

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply10 May 2022, 17:09
Official
Dear Judy P  

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team