Don't expect apologies, human replies or ethical business practices from Discovery

For those of you who dont know. The CPA STATES, as consumers... these are our rights.. Right to Fair and Honest Dealing; Right to Fair, Just and Reasonable Terms and Conditions; Right to Fair Value, Good Quality and Safety; and. Right to Accountability by Suppliers. Following my previous complaint the so called exec office emailed me. Again, very impersonal " please see the attached". Neither my ID or my mom's work. I am the payer of her policy and therfore the consumer. Information about cost increases were deliberately withheld from me as well as the right to cancel has-been taken from me as the consumer. Irrespective of me not being the member/dependant, I PAY for the service I am the consumer. I have taken them to the ombudsman for ********* business dealings. Basically *****ing and lying about your access to info as a payer. Again... don't put your parents on discovery if you look after them