ML
Marelize L
1 reviews | Active since Aug 2021
24 Nov 2021, 13:53
DONT DO WHAT YOU ASK
I called on the 21st October 2021 to arrange that my medical aid must be paid again in arears it was approved by the team leader but when I phoned in today they confirmed to me that the debit order will be for 1st December 2021 and that is not what was discussed the 21st October 2021. Notes were made on the system but the instruction was never done. I am so annoyed with this
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Replies (4)
Discovery Health's replyOfficial
25 Nov 2021, 07:05Dear Marelize L We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
Discovery Health's reply25 Nov 2021, 07:05
Official
Dear Marelize L We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. Regards Discovery Health Servicing Team
ML
Marelize L's updateReviewer Update
26 Nov 2021, 11:03It is a day later and no-one phoned me I must phone everyone to follow up on feedback.
I am with Discovery since 01/01/2007 and this is the kind of service I get after 14years with Discovery. I called on the 21st October 2021 and spoke to Miquel and his team leader confirmed that our Medical aid will be starting in our private capacity from 1 December 2021 and that we can be billed in arrears again after all the years we were billed in arrear before my husband joined DFS. This is a month and this is not done only to find out that the payment will be deducted on the 1st December 2021 I did not budget on this amount as I spoke to Miquel and he confirmed everything was arranged to be billed again in arrears. I want a manager to look at this. I am also working in the Insurance and will NEVER GIVE SUCH SERVICE TO A CLIENT AND NOT TO SPEAK ABOUT THE 14 YEARS I AM WITH DISCOVERY IT IS DISGUSTING, TO SAY THE LEAST!!!!!!!! I WILL BE LOOKING FOR ANOTHER MEDICAL AID IF THIS IS NOT SORTED OUT.
I am with Discovery since 01/01/2007 and this is the kind of service I get after 14years with Discovery. I called on the 21st October 2021 and spoke to Miquel and his team leader confirmed that our Medical aid will be starting in our private capacity from 1 December 2021 and that we can be billed in arrears again after all the years we were billed in arrear before my husband joined DFS. This is a month and this is not done only to find out that the payment will be deducted on the 1st December 2021 I did not budget on this amount as I spoke to Miquel and he confirmed everything was arranged to be billed again in arrears. I want a manager to look at this. I am also working in the Insurance and will NEVER GIVE SUCH SERVICE TO A CLIENT AND NOT TO SPEAK ABOUT THE 14 YEARS I AM WITH DISCOVERY IT IS DISGUSTING, TO SAY THE LEAST!!!!!!!! I WILL BE LOOKING FOR ANOTHER MEDICAL AID IF THIS IS NOT SORTED OUT.
ML
Marelize L's update26 Nov 2021, 11:03
Reviewer Update
It is a day later and no-one phoned me I must phone everyone to follow up on feedback.
I am with Discovery since 01/01/2007 and this is the kind of service I get after 14years with Discovery. I called on the 21st October 2021 and spoke to Miquel and his team leader confirmed that our Medical aid will be starting in our private capacity from 1 December 2021 and that we can be billed in arrears again after all the years we were billed in arrear before my husband joined DFS. This is a month and this is not done only to find out that the payment will be deducted on the 1st December 2021 I did not budget on this amount as I spoke to Miquel and he confirmed everything was arranged to be billed again in arrears. I want a manager to look at this. I am also working in the Insurance and will NEVER GIVE SUCH SERVICE TO A CLIENT AND NOT TO SPEAK ABOUT THE 14 YEARS I AM WITH DISCOVERY IT IS DISGUSTING, TO SAY THE LEAST!!!!!!!! I WILL BE LOOKING FOR ANOTHER MEDICAL AID IF THIS IS NOT SORTED OUT.
I am with Discovery since 01/01/2007 and this is the kind of service I get after 14years with Discovery. I called on the 21st October 2021 and spoke to Miquel and his team leader confirmed that our Medical aid will be starting in our private capacity from 1 December 2021 and that we can be billed in arrears again after all the years we were billed in arrear before my husband joined DFS. This is a month and this is not done only to find out that the payment will be deducted on the 1st December 2021 I did not budget on this amount as I spoke to Miquel and he confirmed everything was arranged to be billed again in arrears. I want a manager to look at this. I am also working in the Insurance and will NEVER GIVE SUCH SERVICE TO A CLIENT AND NOT TO SPEAK ABOUT THE 14 YEARS I AM WITH DISCOVERY IT IS DISGUSTING, TO SAY THE LEAST!!!!!!!! I WILL BE LOOKING FOR ANOTHER MEDICAL AID IF THIS IS NOT SORTED OUT.
Discovery Health's replyOfficial
26 Nov 2021, 16:47Dear Marelize L
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply26 Nov 2021, 16:47
Official
Dear Marelize L
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
ML
Marelize L's updateReviewer Update
28 Nov 2021, 12:37Again the Lady phoned me on Friday and apologises the whole time. She confirmed everything is in oder for my medical aid to be decuted in arrears. But that was to late the debit might go throught. I said to her I am going to reverse the amount debited and she confirmed it is in order. I also asked A LETTER FROM DISCOVERY TO CONFIRM WHY I AM REVERSING THE AMOUNT TO GIVE TO CAPITEC. I am still waiting on the email with the letter. Another problem I am going to reverse the amount and DISCOVERY WILL PAY FOR THE BANKING CHARGHES AS I DID MY PART IN OCTOBER 2021 AND MIQUEL DID NOTHING I DID EVERYTHING ONE MONTH AND A HALF BEFORE THE TIME!!! I AM REALLY DISGUSTED IN THIS SERVICE AFTER 14 YEARS. THEN MY QUESTION IS DO YOU REALLY VALUE YOUR CLIENTS?????
ML
Marelize L's update28 Nov 2021, 12:37
Reviewer Update
Again the Lady phoned me on Friday and apologises the whole time. She confirmed everything is in oder for my medical aid to be decuted in arrears. But that was to late the debit might go throught. I said to her I am going to reverse the amount debited and she confirmed it is in order. I also asked A LETTER FROM DISCOVERY TO CONFIRM WHY I AM REVERSING THE AMOUNT TO GIVE TO CAPITEC. I am still waiting on the email with the letter. Another problem I am going to reverse the amount and DISCOVERY WILL PAY FOR THE BANKING CHARGHES AS I DID MY PART IN OCTOBER 2021 AND MIQUEL DID NOTHING I DID EVERYTHING ONE MONTH AND A HALF BEFORE THE TIME!!! I AM REALLY DISGUSTED IN THIS SERVICE AFTER 14 YEARS. THEN MY QUESTION IS DO YOU REALLY VALUE YOUR CLIENTS?????