Don't choose Discovery Health

The service from Discovery's call center is absolutely pathetic. Here are the reference numbers for follow-up calls made in the past month: - *** - *** - *** - *** - *** - *** - ***

This is all regarding one claim, which was paid to the service provider (IE COVERED WITH AUTHORISATION CODES!!) and then reversed due to some error on the statement. I have and asked what needs to be changed, and then the service provider made the amendments as instructed by the agent (this is all on e-mail, btw). I have done this twice!

Every person I call has to be explained from scratch. I believe their processes are designed to maximise frustration. The burden is always on the client to follow up, and with every resubmission you are given 2-3 working days (the time it presumably takes before you can call them back).

The default assumption would be that the customer does not understand his benefits, hence it wasn't paid. But in his case: 1. The same procedure was fully paid in 2018 2. The procedure was paid again in 2022, but then reversed. 3. I've hear multiple version of why the claim was not paid (wrong items on statement, not sufficient savings (!?), etc.) which makes me believe they just make this stuff up as they go along

I have zero trust in the transparency of their process due to above points. It literally feels like the call center agents work with a different policy schedule than their customers.

If the topic of medical cover ever comes up in random conversation, I will make it my goal to advise friends, colleagues, family and business acquaintances AGAINST Discovery Health care. The time and frustration has exceeded the claim amount, which is, perhaps, what they want.

I won't have to look far to find better service, and frankly better rates.