AB
Adele B

1 reviews | Active since Sept 2015

18 Apr 2018, 08:09

Dont choose Discovery as a Medical aid

We were bought over by a group. so we as employees were FORCED to go over to discovery. What a disappointment. I really miss Bonitas Medical aid. even on a lower plan at Bonitas did I get better benefits as on Discover classic saver. To my shock EVERYTHING gets taken off your savings on Discovery where Bonitas have different benefits where the claims gets deducted on. Like example.... bonitas has a line for Optometry, its got its own claim line for Psychics claims even has its own line for dentistry.... Bonitas has a better day to day benefit as what Discovery has. My son was admitted to hospital and even some of those claims when trough my savings...is that fair Discovery??? There Was an authorisation number obtained from the medical air. Normally when there is an authority from a medical aid everything goes of your hospital benefit! i am a single mother how do you think this is fair???

then i got married this year and my husband decided to put us on his medical aid cause its better than Discovery. Now I get threatened via email I need to pay discovery an amount of R7656.50. Where must i get that kind of money. I paid more contributions than what u used this year !!!!!!!

0
Replies (12)
AB
Adele B's update18 Apr 2018, 08:30
Reviewer Update
And another thing.. the broker that switched us over to Discovery did not inform me that if i changed to another medical aid i will have to pay you guys back. i did not sign any consent that i take notice of it
Discovery Health
Discovery Health's reply18 Apr 2018, 09:00
Official

Dear Adele791211

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply20 Apr 2018, 12:58
Official

Dear Adele791211

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team

AB
Adele B's update20 Apr 2018, 14:47
Reviewer Update
still waiting for the promised email. But how is this for Discovery... today I got a call from Discovery to only now explain to me how their scheme rules and claims work.... don't you think its a tad late now??? Inform your members prior to them joining the scheme
Discovery Health
Discovery Health's reply23 Apr 2018, 07:31
Official

Dear Adele791211

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply24 Apr 2018, 15:13
Official

Dear Adele791211

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team

AB
Adele B's update30 Apr 2018, 14:43
Reviewer Update
I want a manager to phone me not an agent... and stop emailing me with debt administration emails.... like I said you must inform your members prior to them signing the registration forms for membership. What's it going to help me now with someone explaining to me now how the medial aid works???????????????
Discovery Health
Discovery Health's reply03 May 2018, 15:50
Official

Dear Adele791211

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply28 May 2018, 16:08
Official

Dear Adele791211

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply31 May 2018, 12:48
Official

Dear Adele791211

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team

AB
Adele B's update19 Sept 2018, 14:25
Reviewer Update
like my previous email I asked to be reinstated on the 24th May 2018 on my current plan. as of today 19 September none of the discovery agents even bothered or contacted me to discuss this now I get lawyers phoning me. I had to join another medical aid which I cant go off sees as the drs discovered my son is type 1 diabetic. I will take this correspondence to court if I need to where it stated I wanted to re-join my old plan. I wont pay you guys anything sees as I wanted to reinstated my old plan. THANK YOU !!!!
Discovery Health
Discovery Health's reply19 Sept 2018, 14:54
Official

Dear Adele791211

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team