1 reviews | Active since May 2016

10 Jun 2026, 13:52

Don't call me unless I request a call back

There is little I find as annoying as when I investigate a product, in this case gap cover, and then get an online quote because I explicitly selected the online quote option instead of speaking with a consultant, only then to be inundated with phone calls from Discovery to try and sell the product to me. I got a message on Whatsapp which specifically states if I send STOP, my number would be removed from the Gap cover dialling list. I did this, twice, and yet Discovery still tried to call me three more times after I said STOP.

If I wanted Discovery to call me, I would have selected one of the multitudes of options to arrange for a phone call and the fact that I immediately decline the call should also send a message.

I have several Discovery products, but this behaviour if it continues will force me to look for alternatives, so please STOP spamming me!

0
Replies (4)
Discovery Health
Discovery Health's reply11 Jun 2026, 06:22
Official
Dear Kirchner D

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
's update11 Jun 2026, 13:43
Reviewer Update
I've received another four calls this morning, so for anyone considering getting an online quote for gap cover by Discovery, be prepared to be harassed for the next few days!
Discovery Health
Discovery Health's reply11 Jun 2026, 13:54
Official
Dear Kirchner D

We are busy investigating your query and will contact you soon.

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply15 Jun 2026, 14:37
Official
Dear Kirchner D

Please check your email for feedback from us.

Regards Discovery Health Servicing Team