DON’T BOTHER WITH A PMB CLAIM

You would not tell me what the treatment pairs are nor whether it would be worth me claiming for a pneumonia PMB claim but rather send me on a wild goose chase. Doctor filled in forms, copies of accounts sent, numerous emails sent, hours of time spent, not many responses from you, just a lot of reference numbers. About 3 of the 25 treatments eventually approved and 5 months later you send me an assessed claim for my GP (the cheapest account) to merely say it is an adjustment as the claim was processed previously. Yes it came out of my MSA instead of being paid by the scheme.

You have finally won and worn be down with your bad (lack of) service. My time and stress trying to get answers out of you was not worth anything. Why you cant be upfront in the first place is beyond me.