Don't Actually expect any repsonse

So it seems that when it comes to Discovery if there is an issue with your account then they will suspend you the next day but if you are waiting for a response from them it can take 2 months. Seriously Discovery I have been waiting almost 2 months for feedback on my previous complaint and I am still waiting. I have not been called back once except to acknowledge the complaint and since then only when I send an email asking what is going on do I get a one liner saying that it is with this department or that department. No feedback and timelines. Just more passing of the buck. Seriously when there was an issue with my bank account and the premium didn't go off then the next day Discovery suspends my account. Ofcourse then none of my claims were paid and even though the system says that you will automatically reprocess the claims when then suspension is lifted, Surprise, surprise I have just spoken to your call centre agent who asks me to submit documents and it will take a few days to process. So how come when it comes to paying me money or resolving an issues it can take months and days yet suddenly when there is an issue with you getting your money then the account is immediately suspended. Shocking shocking Shocking.