SJ
Stephan J

1 reviews | Active since Aug 2024

15 Oct 2025, 15:34

Done with Discovery!!!

As a Discovery member for more than 14 year, who never defaulted on a single payment, I am utterly disappointed in their service and communication. We needed a specialist authorization which they denied because we need to supply an ultrasound. That is why we need to go to the specialist DISCOVERY, most GP's don't do ultrasounds. So you deny the authorization to the service that you require to authorize it. I have never met a company with such contradicting requirements and no one there can give you a reason or solution to the problem.

0
Replies (4)
Discovery Health
Discovery Health's reply16 Oct 2025, 06:11
Official
Dear Stephan J

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply16 Oct 2025, 16:39
Official
Dear Stephan J

We have been in contact with you to answer your comments. 

Regards 
Discovery Health Servicing Team
SJ
Stephan J's update20 Oct 2025, 10:04
Reviewer Update
One of your consultant contacted me, He was very friendly and tried to assist but unfortunately could not resolve the issue... My stance on Discovery has not changed.
Discovery Health
Discovery Health's reply30 Oct 2025, 15:41
Official
Dear Stephan J

We have been in contact with you to answer your comments. 

Regards 
Discovery Health Servicing Team