Don't understand your reason for not paying a claim

Item: Discovery Health
Rating: 1
Author: Michelle H

<p>Received an e-mail says the claim that I sent to Discovery doesn't include ICD10 number (the number is in the invoice), I don't understand this and people in Discovery won't be able to help when I call them. Just guess Discovery is useless or are you guys blind? Ref: ********** 709</p>

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

12 Jul 2016, 11:56

Dear michellez8404

Thank you for your comment. We’re investigating your query and we’ll contact you shortly.

Regards
Discovery Health Servicing Team

Discovery Health's reply12 Jul 2016, 11:56

Official

Dear michellez8404

Thank you for your comment. We’re investigating your query and we’ll contact you shortly.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

14 Jul 2016, 11:09

Hi michellez8404

We can confirm that the team has been in contact with you and that your query is currently being resolved. Please be in touch if you have any other concerns.

Regards
Discovery Health Servicing Team

Discovery Health's reply14 Jul 2016, 11:09

Official

Hi michellez8404

We can confirm that the team has been in contact with you and that your query is currently being resolved. Please be in touch if you have any other concerns.

Regards
Discovery Health Servicing Team

Michelle H's updateReviewer Update

22 Jul 2016, 16:03

Thanks for sorting it out, now we are satisified.

Michelle H's update22 Jul 2016, 16:03

Reviewer Update

Thanks for sorting it out, now we are satisified.