Don't know what's going on with their Own Plans

<p>I experienced terrible service today when speaking to an agent who did not know their own medical aid plans. I plan on dropping my current medical aid plan as it is too costly and not getting much from Discovery and taking out GAP cover as well to assist with any shortfalls. As we all know, as you move up the plan, you pay more on your medical aid. For some reason all of a sudden when I want to drop from Essential Priority to Claasic saver - I will be paying more which does not make sence at all. The agent Tashriq could not give me a proper answer. When he queried this with his team leader and came back was mumbling still as he agreed if you listen to the call that I should be paying less. I then asked to be transfered to a manager where i was placed on hold for more than 5 minutes so I just dropped the call. Surely something needs to be done here.</p> <p> </p> <p>Thanks</p> <p>Ahmed</p>