CS
Christyn-lee Stevens
1 reviews | Active since Jul 2015
09 Jul 2015, 14:49
Don't bother to reply
I was trying to get medical aid for myself and getting answers to queries I had about the plan I was interested in is terribly slow. I still have not received a reply and have lost interest in Discovery due to this lack of response. This company needs to work on their response time and show actual interest in their potential clients.
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Discovery Health's replyOfficial
13 Jul 2015, 14:54Hello Chrissy19,
Thank you for your comment.
I tried contacting you telephonically in order to assist with your concerns however I was unable to reach you.
As we offer members various channels to communicate with the Scheme, each with its own response time. We respond to email queries within 2-3 working days. If you need urgent assistance it is best you call us for assistance. I however have emailed you requesting further information so that we may investigate the reason for the delay in response. I will be in contact with you until your concerns have been addressed.
Regards
Keymira
Thank you for your comment.
I tried contacting you telephonically in order to assist with your concerns however I was unable to reach you.
As we offer members various channels to communicate with the Scheme, each with its own response time. We respond to email queries within 2-3 working days. If you need urgent assistance it is best you call us for assistance. I however have emailed you requesting further information so that we may investigate the reason for the delay in response. I will be in contact with you until your concerns have been addressed.
Regards
Keymira
Discovery Health's reply13 Jul 2015, 14:54
Official
Hello Chrissy19,
Thank you for your comment.
I tried contacting you telephonically in order to assist with your concerns however I was unable to reach you.
As we offer members various channels to communicate with the Scheme, each with its own response time. We respond to email queries within 2-3 working days. If you need urgent assistance it is best you call us for assistance. I however have emailed you requesting further information so that we may investigate the reason for the delay in response. I will be in contact with you until your concerns have been addressed.
Regards
Keymira
Thank you for your comment.
I tried contacting you telephonically in order to assist with your concerns however I was unable to reach you.
As we offer members various channels to communicate with the Scheme, each with its own response time. We respond to email queries within 2-3 working days. If you need urgent assistance it is best you call us for assistance. I however have emailed you requesting further information so that we may investigate the reason for the delay in response. I will be in contact with you until your concerns have been addressed.
Regards
Keymira