Doesn’t read Apple Watch. Points lost. Useless app

My husband and I both have Apple Watches. Both are under my name since I own both. Previously, we have never had issues with the workouts pulling through. I can’t access my points events anymore. I also am not getting rewarded the appropriate amount of points for the workouts I do (over an hour each, minimum five days a week). I am instead getting the absolute bare minimum of a planet fitness swipe (100 points). This is makes it impossible to achieve my goal. This discovery app stops reading my Apple Watch regularly. Why?? I am losing out on my cash backs despite exceeding my goal every single week. Your app is utterly useless. Sort this issue out!!!!