DOES NOT VALUE CLIENTS DURING -COVID-19

Today I called Discovery Regarding my monthly premium as due this Covid 19 epidemic funds are a bit tight as I will not be receiving my full salary this month, i explained to the lady on the phone my situation and by the sound of the way she spoke to me she made it clear that its not her problem , her solution at the end of the day was to drop your cover to a lower which you can afford , no problem what happens if i do that and something happens too me where i needed the specific plan I was on... let me guess tough ... discovery is very to show there support in the media and make themselves look good but in essence they dont really care about there customers or assisting them , In a time were the whole country is impacted this is there stance on the matter ... please Discovery dont fool us by showing what you doing in the media and helping when really you are not assisting the customer who ultimately pay your premiums.

I have multiple products with discovery and will be considering other healthcare providers after this bad experience

Please treat your customer better especially in the times of need when they need help the most

Goodluck!