Does not care about paying customers.
Useless Vitality team. I have been having a login issue for a month on my Kulula profile. Can you please advise why it takes so long to resolve this issue?
There are numerous people on your social media complaining about the same thing but nobody is fixing the problem.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
21 Oct 2019, 15:21Dear James Dearham
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Discovery Health's reply21 Oct 2019, 15:21
Official
Dear James Dearham
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
's updateReviewer Update
23 Oct 2019, 08:50Hi.
The manager "Tshepo" who promised to call with feedback yesterday did not call.
I had to waste my airtime and time to follow up again.
Apparently the issue is CBC lines on my profile and you are battling to fix it. Why cant you call me back when you have promised? What are CBC lines?
I am sick of having to wait a week to login to access benefits I pay for. This is really not fair.
The manager "Tshepo" who promised to call with feedback yesterday did not call.
I had to waste my airtime and time to follow up again.
Apparently the issue is CBC lines on my profile and you are battling to fix it. Why cant you call me back when you have promised? What are CBC lines?
I am sick of having to wait a week to login to access benefits I pay for. This is really not fair.
's update23 Oct 2019, 08:50
Reviewer Update
Hi.
The manager "Tshepo" who promised to call with feedback yesterday did not call.
I had to waste my airtime and time to follow up again.
Apparently the issue is CBC lines on my profile and you are battling to fix it. Why cant you call me back when you have promised? What are CBC lines?
I am sick of having to wait a week to login to access benefits I pay for. This is really not fair.
The manager "Tshepo" who promised to call with feedback yesterday did not call.
I had to waste my airtime and time to follow up again.
Apparently the issue is CBC lines on my profile and you are battling to fix it. Why cant you call me back when you have promised? What are CBC lines?
I am sick of having to wait a week to login to access benefits I pay for. This is really not fair.
Discovery Health's replyOfficial
23 Oct 2019, 13:05Dear James Dearham
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply23 Oct 2019, 13:05
Official
Dear James Dearham
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
's updateReviewer Update
24 Oct 2019, 15:35Hello.
When have you been in touch with me?
Please tell me the date and time?
I have received no follow up phone call about the issue I am having.
When have you been in touch with me?
Please tell me the date and time?
I have received no follow up phone call about the issue I am having.
's update24 Oct 2019, 15:35
Reviewer Update
Hello.
When have you been in touch with me?
Please tell me the date and time?
I have received no follow up phone call about the issue I am having.
When have you been in touch with me?
Please tell me the date and time?
I have received no follow up phone call about the issue I am having.