Does not bother to obtain relevant info to questions in Quiry

<p>I had recently sent an email to enquire from my medical aid customer care for info about the availabilty of Washable Waterproof Incontinence Pants in South Africa. I could not get info myself as I could only find such a product in the USA on the Internet. I can not believe that its unavailable in SA and if thought that where i should get the right info was my medical aid as i do also not believe that I am the only person in SA suffering form bladder Incontinence. Some one from Discovery called me and sup**** info about nappies that Discovery cover and so forth, information that has got no relevance to the question on my quiry. When I told the person from discovery that he is supplying information not relevant to my quiry and I promptly asked him the question I have asked on the quiry. He told that he is unable to provide the info I have asked regarding the availability in SA of Waterproof Incontinence Pants and a supplier.This guy did not even bother to get the info relevant to my question and thought he can get the quiry closed supplying other irrelavant info to my questions. Do not think you can call this "customer care" at all.</p> <p>The reference of my quiry with discovery is ********** 557</p> <p>I would really appreciate if someone from discovery can contact me that is prepaired to get the correct information and to confirm the my only option is to import the product from the USA.</p> <p>Japie Knoetze</p> <p> </p>