MB
Mathew B

1 reviews | Active since Oct 2017

11 Apr 2019, 11:40

Does discovery vitality active rewards benefit you or them?

I have been with discovery health for some time now and there current vitality active reward system is *******. The fact that you exercise diligently week in and week out and still only really get rewarded once or twice a month is disappointing and shocking. I have reached all my goals since starting with Discovery Vitality a few years ago , I keep my end of the deal but I now find myself being rewarded maybe once or twice a month based on their current rubric reward system which relies on "luck" and when I read the newspapers regarding discovery , they have apparently saved millions on members who have not claimed their rewards. So my question is , is this system here to reward you , the diligent gym going person or reward discovery , I was use to at least rewarding myself once a week but now its a gamble as to whether I will be rewarded this week for my efforts. Discovery doesn't seem to reward me , only with anger when a score a 25 on the rubric week in and week out. Thank you Discovery Vitality.

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Replies (2)
Discovery Health
Discovery Health's reply11 Apr 2019, 12:48
Official
Dear Mat31

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply17 Apr 2019, 08:46
Official
 
Dear Mat31 

We have been in touch with you to answer your comments. 

Regards
Discovery Health Servicing Team