Does Discovery Health know it Butt from its Elbow?

I inadvertently paid my April 2019 contributions later than usual and since then I have experience continuous, ongoing issues to get my medical aid active again. After paying a double contribution, as agreed with the finance department last week (17 September 2019) on 29 September 2019. This would bring my membership paid up until end of October 2019 with the next contribution for November 2019 to be debited to my Bank account on 10 October 2019. At 10:19 today i received an email confirming that my double payment had been recieved and and my membership had been reinstated. At 10:47 i received a 2nd email stating that my membership had been withdrawn effective 31 July 2019. how is it possible that a company such as Discovery Health can send out such conflicting messages within 30 mins of each other? This means that effectively i have given Discovery Health a 12600.00 interest free loan until this matter is sorted out. This is **** poor service from the supposedly best financial service company in South Africa, very disappointed.