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heinrich.rohde heinrich.rohde

1 reviews | Active since Jul 2017

05 Jul 2017, 11:07

Does Discovery Health have any body working there ?!?!

<p>I've been tring to change my debit order from my dads banking details to my own for three months now and still nothing happend/happening !</p> <p>Having called there custermer call lines I've been placed on hold for 15 minutes + at a time.</p> <p> </p> <p>Surely changing debit order details can't take 3 moths !!! And the people handeling the custermer care lines keeps on making promisses that the problem would be resolved in 2-3 working days ??? But here I am writing the review!!! Being on Discovery Health all my life I really espect better survice on ecspessially on small matters like an debit order change !!!!</p> <p>Please can somebody at Discovery Health wake up !!! And help me with this SIMPLE debit order change.</p> <p> </p>

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Replies (3)
Discovery Health
Discovery Health's reply05 Jul 2017, 13:03
Official

Dear heinrich-rohde

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

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heinrich.rohde heinrich.rohde's update06 Jul 2017, 15:41
Reviewer Update

Thank you so much for the quick responce !!! Very happy today compared to earlier this week.

My problem has been resolved and I'm really thankfull and pleased.

Discovery Health
Discovery Health's reply07 Jul 2017, 12:51
Official

Dear heinrich-rohde

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team