Does anyone answer phones or call customers back!!

So Elsabe in the pre-auth division was meant to call me back at 10.00am today - it's 1.13pm now and still nothing! Then, the Vitality call centre does not answer their lines (separate query) - on hold for over 10min and nothing - this is because Discovery is arrogant and behaves like a bully! You will not decide my benefits for me and when I ask for information I'm told \sorry, we cannot give that out or our members will then do what we need and we'll end up paying for the bills\" - you meant to pay for the bills and now you hiding information to protect yourself financially - I can see this ending at the Ombudsman!"