Dodging Claims

I have put through numerous claims and none have been sorted out. All I have received are automated reference emails and no claim has been processed. I have been using the mobile app which is meant to make things easier but so far it has been more than two months and I am still waiting. It comes accross as Discovery are looking for any excuse not to pay out what they are obligated to. For the amount of money I pay per month I would have expected better service. They should be able to pick up long outstanding claims and at least try call the customer back and inform them they are aware of this and trying to resolve the issue instead of hoping the customer will just forget!