EN
Eniel N

1 reviews | Active since Nov 2009

17 Apr 2015, 13:31

Doctors script not filled in full

On the 31st of March 2015 the doctor gave me a script for 15 units of cream. I went to Dischem in Westgate to get the script filled.<br> <br> They informed me that they can not fill my script as Discovery will only allow 6 units to be dispensed in a 21 day period. I took my 6 units and left. I phoned Discovery to attempt to get the issue resolved.<br> The lady transferred my call to Pro BBM and I was told that they would contact me within 2 days.<br> <br> To date nobody has contacted me from Discovery. I contacted them again today (17 April 2015) and was informed that I will have to return to Dischem and Dischem will have to contact them. I requested that I be transferred again to Pro BBM to attempt to get this matter sorted out.<br> <br> Thokozani from pro BBM refused to assist me: \I can only assist service providers". When I requested to speak to a supervisor I was told: \""They are not available\"".<br> <br> HOW MANY TIMES WOULD YOU LIKE ME TO DRIVE BACK AND FORTH TO AND FROM DISCHEM BEFORE I CAN GET MY SCRIPT FILLED?<br> <br> WHY IS IT THAT THERE IS NEVER A SUPERVISOR AVAILABLE WHEN A PAYING MEMBER WISHES TO SPEAK TO ONE?<br> <br> HOW MUCH MORE DIFFICULT WOULD YOU LIKE TO MAKE IT FOR PAYING MEMBERS TO COLLECT THEIR SCRIPTS?"""

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Replies (1)
Discovery Health
Discovery Health's reply20 Apr 2015, 08:47
Official
Hello Sick Tired,

Thank you for your comment.

I am currently investigating your query and will contact you to provide feedback.

Kind regards
Danita