RB
Rudi B

1 reviews | Active since Jun 2016

06 Jul 2020, 14:56

Doctor reffered my daugter to hospital.... Discovery refuse to pay !!!??? Thank you Discovery for your poor service !!!!!!!

I just cannot understand anymore..... It looks now if Discovery Health is looking for all ways out not to pay claims anymore !!!! We are a family of 5, we struggle just as everyone ells... but we pay our medical to Discovery every month... my daughter went to our doctor on 18th of March and they told us to go to the hospital, they can not help us... we went to Robertson hospital in Randfontein and the doctor help my daughter, and now we must hear that Discovery refuse to pay my daughters x-ray photos for that day... R2018.00 ??????

How do Discovery think we must pay this ????? When I phoned them now, the lady just told me that because a doctor referred my daughter to the hospital they are not going to pay the x-ray !!!!!!!!!

What the hell is going on with Discovery now.... we struggle to pay you every month and now you force us to pay more ???? But on the end of every year we must hear how much profit Discovery made the last year !!!!!????

Is this how you do business now, by *****ing from your clients that already struggle to pay you ????

PEOPLE NOTE THAT A DOCTOR ARE NOT ALLOWED TO SEND YOU TO THE HOSPITAL.... YOU WILL PAY YOUR OWN BILLS !!!!!

THANK YOU TO DISCOVERY FOR STEELING FROM THE POOR !!!!!!!

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Replies (2)
Discovery Health
Discovery Health's reply07 Jul 2020, 10:13
Official
Dear Rudi B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.


Regards 
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply07 Jul 2020, 17:47
Official
Dear Rudi B

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team