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Cashiefa C

1 reviews | Active since Jul 2018

31 Jul 2018, 10:48

Doctor not on list for free visits

If i could give you a ZERO rating i would Discovery Health takes the cake for robbing people. Not only do you pay a ridiculous amount every month. But when your MSA runs out, you supposedly get 6 free visits to a GP. As long as said GP is on the list. Our GP was on the list last year, but when going to him today, i find out he is no longer on the list. Apparently said doctor has to have a certain amount of chronic patients affiliated to Discovery. And a certain amount of his patients must be Discovery members. Since he no longer meets this criteria, he got booted off the list. Discovery not only takes my money, but also money from the doctors. And the moment the doctor no longer has a certain amount of Discovery patients, he's off the list. flippen PATHETIC and ****************. Discovery is no better than common ******. you should be ashamed I personally cannot wait for the NHI to be implemented.

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Replies (3)
Discovery Health
Discovery Health's reply31 Jul 2018, 11:19
Official

Dear Vixyn78

We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply02 Aug 2018, 15:31
Official

Dear Vixyn78

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

CC
Cashiefa C's update03 Aug 2018, 08:35
Reviewer Update
Thank you so much for actually getting back to me regarding this issue. Whilst i understand the crux of the matter. it would be nice to have a list emailed to me. But i also understand that you have thousands of members and generic emails are the most viable. Per our telephone conversation, i will be more aware in future and will be checking the website diligently when my MSA runs out.