Doctor changed without my consent

I do not know where to start but to say am disappointed would be an understatement, I would think at this time that Discovery consultants would be very careful and make sure that our data is secured.

I called a month ago to change my secondary doctor and the consultant who I did not take name and reference assisted me which I have not learnt that no matter what I need to take agents details. The agent then removed my primary doctor which has been my doctor for the past 6 years and that is my doctor that is supposed to give me the prescription for my chronic medication. So now I need to suffer because of one consultant who failed to update the details I asked them to update. I was due for an appointment on the 07th September with what I thought is my primary doctor and then today I get a message that states that the doctor I went to on the 07th is not selected GP...this is a joke.

I called Discovery and thanks to Xoliswa who has great customer service was able to assist and advise that will escdalate to her supervisor to call me back and ensure that the details are updated. I would like Discovery to not take advantage of they customers especially now during this pandemic we pay the medical aid for peace of mind but if your consultant are going to be careless with our crucial information it makes me scared what more should I prepare myself. Now have to wait until Discovery decides to call me and rectify in the meantime when it comes to my medication if I do default I will be holding Discovery liable. Can my call recording prior to this one be listened, the consultant even asked me what about my primary and confirmed that they must leave it as his my doctor.

As an individual I do take care of my health and I would like this visit not to be deducted from my out of network due to your internal negligence.

Hope this is resolved a.s.a.p.