Do you hire employees with an iq below 7 or are your systems running on a commodore 64?

I dont know if Discovery's systems dont work, or if their employees are mentally defective.....

I literally sent them the forms to add my spouse to my gap cover and supplementary cover in the same email (This after having to phone them 5-6 times and beg just to get the forms sent to me in the first place).

I received notice that my spouse was added to the gap cover, but no info about the supplementary cover, when I emailed them to ask about whether she was added to the supplementary cover, i was informed that i must fill in the form for supplementary cover and send it to them (Again: I sent the forms for Gap cover and Supplementary in the same email).

I am a busy person and i really dont have time to waste by having your *********** people mess me around and having to follow up on every little thing to ensure that it is done correctly.

P.s. I've also had issues multiple times where I received notice that my account was suspended due to non-payment. Meanwhile, everything is setup on debit order and there has always been sufficient funds in the account. This occurred multiple times and i had to spend countless hours on the phone on multiple occasions to get the issue sorted...eventually they told me its a systems error on their side.